Terms of Service

Welcome and thank you for choosing 910 Sanitation for your waste management needs!

Trash Pick-Up

Trash containers will be picked up once a week. There will be a square colored sticker on the lid of your trash can indicating which day your pick-up will be as pick-up days depend upon location. Our drivers will begin routes very early in the morning hours, so please have your trash can out the night before by 10:00 pm. Routes are consistently growing, as a result pick-up times will vary. Should you be affected by a complete change in your pick-up day, you will be notified prior.

Billing

Trash can deliveries are made each week on Wednesday (typically, should a Holiday not interfere). A pro-rated fee for the current month will be charged 1-3 days before delivery. This fee is calculated from the time you receive your container to the end of the month.

If you have chosen to pay 6M/1Y, your first charge will have a pro-rated fee incorporated into the 6M/1Y fee and the regular fee for service that you have chosen. No renewal forms or resubmissions of the authorization form are necessary. We will continue service and automatic drafts until we are contacted to cancel. If payment is past due, you will be contacted for updated payment information by an automated call or email. It is your responsibility to provide updated and correct contact info for your account. If an unpaid balance is not resolved in a prompt manner, it will result in terminating your service and removal of your trash can. If a trash can is re-delivered due to non-payment, fees will apply.

If you have selected to pay by check, you will receive an initial invoice upon signing up that will reflect the pro-rated fee and the regular fee for service that you have chosen. All other invoices for renewal will be sent prior to the 1st of the month you are due based off the pay schedule you have chosen. Payment by check is available only to customers paying every 6 months or yearly. Make checks payable to 910 Sanitation and mail to PO Box 662, Jacksonville, NC 28541.

Recycle Customers

The designated day for recycle pick up is every other Thursday. It is a separate day than the regular trash pick-up. Please refer to the calendar on our FAQ page for the recycle pick-up days. Recyclables must be placed by the road the night before, as well as condensed within your designated bin. We are unable to accept personal bins and recycle items located outside of the 910-recycling tote.

Extra Trash

Two (2) bags of trash are allowed beside your 910 container each week. Any additional baggage, large bulk items, or personal containers will not be picked up. Should you need more than the allotted amount picked-up, additional fees will apply. You must email the office prior to your pick-up day to schedule this service.

Please be aware we do not pick up yard waste, appliances and large items such as furniture, carpet, mattress etc.

Holiday Schedules

A Holiday Calendar is posted on our FAQ page. The calendar marks in bold the Holidays that our company, as well as the Onslow County Landfill will be closed. Should your pick-up day be affected by a Holiday, it will indicate the schedule for that week. Since these calendars are subject to change, please reference them close to future Holidays or contact our office by email.

Recurring Payment Authorization

Here is how recurring payments work. You authorize regularly scheduled charges to your credit or debit card. You will be charged each billing period for the total amount due for that period. A receipt will be emailed to you and the charge will appear on your bank or credit card statement. If you are charged additional fees outside of your agreed payment, you will receive notice from us prior to the payment being collected.

By completing our sign-up form you authorize 910 Sanitation to charge or debit the account you provide on the 1st of each month for payment of your residential trash service. You will only receive advance notice of the charge if the standard fees for service have changed.

This authorization will remain in effect until you cancel it in writing, and you agree to notify 910 Sanitation in writing of any changes in your account information or termination of this authorization at least 15 days prior to the next billing date. If the above noted payment dates fall on a weekend or holiday, you understand that the payments may be executed on the next business day. For ACH debits to your checking or savings account, you understand that because these are electronic transactions, these funds may be withdrawn from your account as soon as the above noted periodic transaction dates. In the case of an ACH Transaction being rejected for Non Sufficient Funds (NSF) you understand that 910 Sanitation may at its discretion attempt to process the charge again within 30 days, and agree to an additional $25 charge for each attempt returned NSF which will be initiated as a separate transaction from the authorized recurring payment. You acknowledge that the origination of ACH transactions to your account must comply with the provisions of U.S. law. You certify that you are an authorized user of this credit card or bank account and will not dispute the scheduled transactions with your bank or credit card company provided the transactions correspond to the terms indicated in this authorization.

Updating Your Card

You can replace the card we keep on file at any time from the Manage My Account page. You will stay on the same payment schedule you signed up with unless you ask us to change it. Updating your card does not restart or alter your plan.

Cancelling Service

To cancel, send an email to office@910sanitation.com with a statement that you would like to cancel service, the name and service address on the account, and your last trash pick-up day needed. Empty trashcans will be picked up the Thursday following your last requested trash pick-up day.

We truly appreciate your business and look forward to servicing you!

910 Sanitation Staff